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Return Information

We understand that not everything is going to work for everyone. Therefore we offer returns on any item that just doesn't make the cut. Please read for refund info.

Full refunds are only available for full price purchases.

Flash sale and promotional sale items can be returned for store credit only.

Sale items ending in .99 are FINAL SALE

Please reach out to us at support@shopjadebutterfly.com to start the process. PLEASE BE SURE TO CHECK YOUR SPAM IF YOU HAVEN'T GOTTEN A REPLY WITHIN 24 HOURS...we reply daily to all emails between the hours of 9am - 7pm. Due to quick sell through on items you must reach out within 5 days of receiving your product to receive a refund. If items are received without you first emailing they will be denied.

You will have 14 days from delivery to return your item to us. Shipping is at the cost of the buyer. Please be sure to use a trackable method of shipping. First class or priority mail is cheapest and provides a tracking number through our app to ensure that both of us are covered if it goes missing.

Items must be unworn, with tags attached, free of smells and in sellable condition. If we receive an item that does not meet these conditions your item will be returned to you. Please be sure to use care when sending items back so that they do not get destroyed through USPS. 

Once your return is processed you will receive an email showing that the item has been refunded. 

Full refunds will be returned to the original method of payment only.

Flash sale and promotional sale items are for store credit only. You will receive a one time use credit in the amount that you payed for the item to use on another item of your choice. Your code will be emailed to you once processed. 

ALL SALE ITEMS ARE FINAL SALE... Sale items are items that end in .99 under the sale tab. They can not be returned or exchanged

 If you receive a defective or wrong item...we will make it right. Please send us an email to support@shopjadebutterfly.com